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STOVE Operational Policy

STOVE Operational Policy

 Version at 6 September 2016

 

1. Basic Operational Policy

1.1 Purpose of Operational Policy

This Operational Policy applies to all STOVE platform services provided by Smilegate STOVE (hereinafter referred to as "company") and defines basic regulations for members and “company” for stable provision of services.

1.2 Application of Operational Policy

This Operational Policy applies first unless there are separate policies or regulations for each service provided by “company.” Also, items not listed in this Operational Policy shall follow the 「Terms of Service」, 「Terms of Service for Paid Service」, 「Privacy Policy」, 「Juvenile Protection Policy」, and the Korean law.

Members are expected to follow this Operational Policy, and penalties may be imposed to the member’s account for violating the policy.

1.3 Change of Operational Policy

To minimize member's inconvenience and to provide stable service, “company” can make changes to the Operational Policy. When “company” makes changes to the Operational Policy, it shall be notified to members by easily accessible methods (homepage, email, etc.).

To avoid inconvenience, members are recommended to check notices regularly and stay in touch with up-to-date information. “Company” may not be able to assist members with damage or inconvenience caused by members not knowing up-to-date information.

2. Rights and Responsibilities of Member

2.1 Member's rights

Members can enjoy the content provided in the STOVE platform and receive services.
If a member is mistreated or suffers damage or loss from others or as defined in this Operational Policy while using the service, the member may request assistance through official channels such as the customer center.

2.2 Member's responsibilities

The member shall not take actions that violate the Terms of Service or Operational Policy. The member shall take responsibility for damages caused to other members or “company” as a result of violating the Terms of Service or Operational Policy.

The member has the responsibility to enter the correct personal information when signing up for services. The member cannot be protected by “company” if damages were caused by stealing other members' information or entering false information.

3. Nickname policy

Members have the right to select a nickname freely. However, in the following circumstances, “company” can change/delete a member's nickname and restrict use of service.

1) If there is an intention of impersonating an employee of “company”

2) If obscene or violent words (e.g., swear words) that may offend other members are used in the nickname

3) If there is an intention to sell items, characters, or cyber money for cash, or intend to trade in-game valuables with another game

4) If a nickname deprecates a specific religion, race, company, or certain group

5) If a nickname advertises a specific object

6) If a nickname is antisocial or violates relevant laws

7) If a nickname violates the copyright of a third party

8) If a nickname is not socially acceptable

4. Chat and posting Operational Policy

1) The policy for chat and posting applies to texts, images, voice, and combinations of these that are posted on the message board, chat rooms and Timeline while members use the platform service.

2) Items not listed in the posting policy follow the Terms of Service and this Operational Policy.

3) “Company” has the right to delete, move, or prohibit obscene posts based on “company's” Terms of Service and Operational Policy, and may restrict the use of service of the member who posts such postings.

4) For members who post indecent postings that may affect others and create disorder, “company” may take necessary actions to restrict the member based on the Terms of Service and Operational Policy.

5) If a posting is hidden as a result of another member's report, postings that do not violate the Operational Policy shall be reposted, and in such cases, the report count will be reset.

6) The following is a list of examples of indecent chats or posts.

[Indecent chat/post]

① Postings that are against social order or customs of the society.
② Postings that may be distasteful or obnoxious to others.
③ Postings that belittle or slander specific or non-specific groups (e.g., swear words).
④ Postings that induce the production, sharing, or distribution of unauthorized programs, or postings that induce system failure.
⑤ Postings related to exchange of items for cash.
⑥ Postings related to exchange of items, accounts for items or accounts of other games.
⑦ Postings that include commercial advertisements (e.g., giveaways, production, website ads).
⑧ Impersonating or trying to impersonate an employee of “company.”
⑨ Postings related to the author’s or another member’s personal information or defamation of others.
⑩ Postings that violate “company” and other people's copyright or intellectual property rights.
⑪ Postings that obstruct or slander “company's” business.
⑫ Postings with the intention of criminal activities.
⑬ Postings that violate the Terms of Service and relevant laws.
⑭ Postings with the intention of spamming (repeatedly posting the same content across all message boards).
⑮ Postings that are irrelevant to the intended purpose of the message board.

7) “Company” may terminate the contract or permanently suspend members who repeatedly post postings that violate “company” or a third party's rights (copyright, etc.), based on the Terms of Service and Operational Policy.

5. UGC Operational Policy

User-Generated Content (UGC) refers to all contents that members can produce within the STOVE platform
(images, videos, music, sound effects, voice recordings and others).

5.1 Producing and posting UGC

Members can produce or post UGC freely, but cannot use it to make profits.

5.2 Precautions when producing UGC

UGC must be produced without violating Article 4. Chat and posting Operational Policy and UGC that violates Article 4 shall be modified, removed, or returned without prior notice. Members who produce such contents will be restricted in the use of the service.

6. Precautions when using the service

6.1 Usage limit

Use of service that violates the Operational Policy may result in legal responsibility, and members may receive restrictions of their account from “company.” The following is a list of behaviors that violate the Operational Policy, and such behaviors are not limited to those listed below.

6.1.1 Rude behavior

Rude behavior includes actions that intentionally obstruct the use of the service by other members or make others feel uncomfortable. When such behavior is reported, “company” may restrict the use of the service by the member based on the Operational Policy.

6.1.2 Cash transactions and advertisements in the service

Cash transaction refers to attempts by members to exchange all service components provided by “company” for cash or other profits in person. When such transaction or any form of advertisement is found, “company” may restrict the use of the service by the member based on the Operational Policy.

6.1.3 Abuse of system (bug)

Abuse of system (bug) refers to attempts to abuse errors or bugs within the STOVE platform to gain unfair profits. If a member discovers bugs or system errors in the service, they must report the bug to “company” by official channels such as the customer center. Members who abuse or distribute in-game bugs to other members without reporting it to “company” may be restricted in the use of the service in accordance with the Operational Policy.

6.1.4 Illegal programs

Illegal programs refer to computer programs or devices that neutralize the service's technical protection measures or obstruct proper operation. “Company” will take strong actions against developing, sharing, and distributing unauthorized programs that may affect the service.

6.1.5 Hacking, stealing accounts or leaking personal information

Hacking, stealing accounts, or leaking personal information refer to unauthorized access to another member's account or acquiring, using, or distributing other people's assets.

“Company” will take strong actions against developing, sharing, distributing, and using abusive ways to commit such activities and may request further investigation or assistance from judicial authorities.

7. Service usage restrictions

7.1 Types of service usage restriction

“Company” may restrict use of service by members who violate the Operational Policy without prior notice, and it is the “company’s” inherent right to make such decisions.

1) Game service restriction: restricts use of the game service.

2) Payment restriction: restricts cash recharge or purchase of cash items.

3) Posting restriction: restricts use of the community message boards, My Timeline, messenger, etc.

4) Warning: notifies member of restrictions and precautions to be aware of, or of restriction policy through communication channels.

5) Temporary account protection: When a member's account is damaged or lost due to account theft, or game data and cash restoration is in progress due to “company's” problems, “company” may temporarily restrict use of the account until the member is verified as the rightful owner.

6) Changing nickname: “company” may change the improper nickname of members.

7.2 Common restriction standard

1) For items not listed in this Operational Policy, “company” has the right to restrict use of service if the seriousness of the problem or its influence on the service violates the Terms of Service and Operational Policy.

2) Sanctions for each act of violation may be applied multiple times. And depending on the number of accumulated times and the seriousness of the problem, the restriction may become stronger.

3) If a third party violates the Terms of Service and the Operational Policy while sharing an account with a member, the member and the member's account may become subject to restriction.

4) Even if an action does not match the cases listed in this Operational Policy, “company” may restrict the use of the service if the influence of the event seriously affects other member's use of the service.

5) “Company” has the right to take away game content that is created or acquired through actions that violate the policy. Likewise, depending on the case, if inappropriate acts or abuse of bugs is committed while making in-game transactions, “company” can restrict the use of the service by the member based on the restriction standards stated in this policy.

6) “Company” may restrict the use of the service by a member based on information received through the customer center, police investigation, and game manager's monitoring if the action violates the Terms of Service and Operational Policy of “company.”

7) “Company” may restrict the use of an ID/account based on the Terms of Service and Operational Policy of “company” if improper use or attempts of improper use are committed.

7.3 Restriction standard

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※ Posts reported by other members can be hidden or removed by “company”.
※ If the single account restrictions are offended on repeated occasions, integrated account restriction will be applied.
※ The strength of service use restrictions listed above can be different depending on the influence of the action, and “company” has the inherent right to make such decisions.

8. Dormant ID /account Policy

8.1 Removal of dormant ID /account

To protect member's ID/account from being used for improper purposes and to provide stable service, “company” can remove a member’s ID/account that meets the conditions below.

1) ID/account of a member who has not logged on for 12 months

2) If ID/account listed in Article 8, Section 1 does not hold any paid cash or paid items with usage duration left

8.2 Preventing removal of dormant ID /account

Thirty days prior to the removal of a dormant ID/account, “company” shall notify the member of the removal process, holding period of personal information and collected personal information. The member can prevent removal of the ID/account by logging in to the game during the notification period.

9. Personal information management

Members have to do their best to avoid their member ID/account, password, and other personal information from being exposed to others, and members shall take responsibility for any damage or loss caused as a result of their negligence. Members who have registered or used an account shall take responsibility for any damage or loss caused by cash transactions, sharing an ID/account and selling an ID/account.